We'd appreciate any customer feed back from the Valentine's holiday. Usually, we call back selected recipients approximately a week after they've received flowers, but this year we decided to start calling recipients on the holiday. We thought this would be a better way to catch any mistakes that we might have made and leave us time to correct it before the day was over. Fortunately, we only had one mistake - we missed one mylar balloon and we fixed it immediately. All of the recipients we spoke to were thrilled with their flowers and somewhat surprised to be getting a call.
Since we had already contacted the recipients once, we didn't do our regular calls a week later. We have spoken with several regular customers who've ordered flowers since the holiday and they were pleased with the vase life of their roses and the ones we gave as gifts to loved ones lasted over a week, so we're fairly sure our customers should have been pleased. But, just in case you received flowers that didn't last at least a week, please let us know.
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